Dog apparel lovingly designed and made in Britain

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Dog apparel lovingly designed and made in Britain

Terms and Conditions

BACKGROUND

This agreement applies as between you, the User of this Website and Country and Twee Limited, the owner(s) of this Website.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance.  Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

  1. Definitions and Interpretation

    In this Agreement the following terms shall have the following meanings:

    “Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
    “Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;
    "Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
    "Goods" means any products that Country and Twee advertises and / or makes available for sale through this Website;
    “Country and Twee” means Country and Twee, 107 Colne Road, Twickenham, TW2 6QL
    "Service" means collectively any online facilities, tools, services or information that Country and Twee makes available through the Website either now or in the future;
    “Payment Information” means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
    “Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
    “Premises” Means our place(s) of business located at  107 Colne Road, Twickenham, TW2 6QL
    "System" means any online communications infrastructure that Country and Twee makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
    "User" / "Users" means any third party that accesses the Website and is not employed by Country and Twee and acting in the course of their employment;
    "Website" means the website that you are currently using (www.countryandtwee.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  2. Age Restrictions

    Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

  3. Intellectual Property

    1. Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Country and Twee, our affiliates or other relevant third parties. Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Country and Twee.

  4. Fair Use of Intellectual Property

    Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

  5. Links to Other Websites

    This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Country and Twee or that of our affiliates. We assume no responsibility for the content of such websites.

    Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.countryandtwee.co.uk without prior permission.

  6. Use of Communications Facilities

    1. When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:

      1. You must not use obscene or vulgar language or content that is intended to promote or incite violence;

      2. You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

      3. The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

      4. You must not impersonate other people, particularly employees and representatives of Country and Twee or our affiliates; and

      5. You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

    2. You acknowledge that Country and Twee reserves the right to monitor any and all communications made to us or using our System.
    3. You acknowledge that Country and Twee may retain copies of any and all communications made to us or using our System.

  7. Termination and Cancellation

    1. Either Country and Twee or you may terminate your Account. If Country and Twee terminates your Account, you will be notified by email and an explanation for the termination will be provided.

    2. If Country and Twee terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

    3. Country and Twee reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

    4. If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

    5. If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

  8. Goods, Pricing and Availability

    1. Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Country and Twee correspond to the actual Goods, Country and Twee Limited is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods.

    2. All pricing information on the Website is correct at the time of going online. Country and Twee Limited reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

    3. In the event that prices are changed during the period between an order being placed for Goods and Country and Twee processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

    4. All prices on the Website do not include VAT. Country and Twee is not VAT registered

  9. Privacy

    1. Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.

    2. The Website place the following cookies onto your computer or device. These cookies are used for the purposes described herein. Full details of the cookies used by the Website and your legal rights with respect to them are included in our Privacy Policy. By accepting these terms and conditions, you are giving consent to Country and Twee to place cookies on your computer or device. Please read the information contained in the Privacy Policy prior to acceptance.

      Name of Cookie Name of Provider 1st / 3rd Party Cookie Purpose
      _session_id countryandtwee.co.uk 1st Party Allows Shopify to store information about your session (referrer, landing page, etc..)
      _shopify_visit countryandtwee.co.uk and checkout.shopify.com 1st Party Used by our internal stats tracker to record the number of visits to the shop
      _shopify_uniq countryandtwee.co.uk and checkout.shopify.com 1st Party Counts the number of visits to a store by a single customer
      cart countryandtwee.co.uk 1st Party Stores information about the contents of your cart
      _secure_session_id countryandtwee.co.uk 1st Party Stores session information for the checkout process
      storefront_digest countryandtwee.co.uk 1st Party If the shop has a password, this is used to determine if the current visitor has access
      PREF Google 3rd Party Tracking who visits the store and from where

      If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store.

  10. Disclaimers

    Whilst Country and Twee uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

  11. Changes to the Service and these Terms and Conditions

    Country and Twee reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Country and Twee is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

  12. Availability of the Website

    The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. Country and Twee accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

  13. Limitation of Liability

    1. To the maximum extent permitted by law, Country and Twee accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

    2. Nothing in these Terms and Conditions excludes or restricts Country and Twee’s liability for death or personal injury resulting from any negligence or fraud on the part of Country and Twee.

    3. Nothing in these Terms and Conditions excludes or restricts Country and Twee’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

    4. Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

  14. No Waiver

    In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

  15. Previous Terms and Conditions

    In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

  16. Third Party Rights

    Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Country and Twee.

  17. Communications

    1. 18.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to customerservice@countryandtwee.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

    2. Country and Twee may from time to time send you information about our products and/or services. If you do not wish to receive such information, please Click on the ‘Unsubscribe’ link in the email which you receive from us.

  18. Law and Jurisdiction

    These Terms and Conditions and the relationship between you and Country and Twee shall be governed by and construed in accordance with the Law of England and Wales and Country and Twee and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.